Update Support Case - Documentação DEVMOB

curl --request PATCH \ --url https://api.example.com/api/v1/ops/support-cases/{supportCaseId} \ --header 'Authorization: Bearer <token>' \ --header 'Content-Type: application/json' \ --data ' { "categoryId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "subject": "<string>", "description": "<string>" } '

{ "supportCaseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "organizationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "companyId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "cooperativeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "openedByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "assignedToUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "categoryId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedOrderId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedTripReviewId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedSalesTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedTripId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "code": "<string>", "subject": "<string>", "description": "<string>", "resolvedAt": "2023-11-07T05:31:56Z", "closedAt": "2023-11-07T05:31:56Z", "createdAt": "2023-11-07T05:31:56Z", "updatedAt": "2023-11-07T05:31:56Z", "deletedAt": "2023-11-07T05:31:56Z" }

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

supportCaseId

string<uuid>

required

Support case identifier

Example:

"0195e7a1-8b5c-7d3e-9f4a-2c6b8d0e1f3a"

Query Parameters

fields

string

Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.

Body

application/json

Update support case payload

categoryId

string<uuid> | null

Categoria do chamado

priority

enum<string>

Prioridade operacional

Available options:

LOW,

MEDIUM,

HIGH,

URGENT

subject

string

Assunto curto do chamado

description

string

Descrição inicial do problema

Response

Chamado de suporte aberto por passageiro, empresa, cooperativa ou BKO

supportCaseId

string<uuid>

required

Identificador único

customerId

string<uuid> | null

required

Cliente/passageiro relacionado, quando aplicável

organizationId

string<uuid> | null

required

Organização relacionada ao chamado

companyId

string<uuid> | null

required

Empresa relacionada ao chamado

cooperativeId

string<uuid> | null

required

Cooperativa relacionada ao chamado

openedByUserId

string<uuid>

required

Usuário que abriu o chamado

assignedToUserId

string<uuid> | null

required

Usuário atualmente responsável pelo atendimento

categoryId

string<uuid> | null

required

Categoria do chamado

Pedido relacionado, quando aplicável

Avaliação relacionada, quando o chamado nasce do botão de contato na revisão

Passagem relacionada em Ticket, quando aplicável

Viagem relacionada, quando aplicável

code

string

required

Código legível único do chamado

scopeType

enum<string>

required

Escopo principal do chamado

Available options:

CUSTOMER,

COMPANY,

COOPERATIVE,

BACKOFFICE

priority

enum<string>

required

Prioridade operacional

Available options:

LOW,

MEDIUM,

HIGH,

URGENT

status

enum<string>

required

Status atual do chamado

Available options:

OPEN,

WAITING_CUSTOMER,

WAITING_SUPPORT,

RESOLVED,

CLOSED,

CANCELED

subject

string

required

Assunto curto do chamado

description

string

required

Descrição inicial do problema

resolvedAt

string<date-time> | null

required

Data de resolução

closedAt

string<date-time> | null

required

Data de fechamento

createdAt

string<date-time>

required

Data de criação

updatedAt

string<date-time>

required

Data da última atualização

deletedAt

string<date-time> | null

required

Data de remoção lógica