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POST
/
api
/
v1
/
ops
/
support-cases
/
{supportCaseId}
/
close
Close Support Case
curl --request POST \
  --url https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/close \
  --header 'Authorization: Bearer <token>'
{
  "supportCaseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "organizationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "companyId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "cooperativeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "openedByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedToUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "categoryId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedOrderId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedTripReviewId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedSalesTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedTripId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "code": "<string>",
  "subject": "<string>",
  "description": "<string>",
  "resolvedAt": "2023-11-07T05:31:56Z",
  "closedAt": "2023-11-07T05:31:56Z",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "deletedAt": "2023-11-07T05:31:56Z"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
supportCaseId
string<uuid>
required

Support case identifier

Example:

"0195e7a1-8b5c-7d3e-9f4a-2c6b8d0e1f3a"

Query Parameters

​
fields
string

Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.

Response

OK

Chamado de suporte aberto por passageiro, empresa, cooperativa ou BKO

​
supportCaseId
string<uuid>
required

Identificador único

​
customerId
string<uuid> | null
required

Cliente/passageiro relacionado, quando aplicável

​
organizationId
string<uuid> | null
required

Organização relacionada ao chamado

​
companyId
string<uuid> | null
required

Empresa relacionada ao chamado

​
cooperativeId
string<uuid> | null
required

Cooperativa relacionada ao chamado

​
openedByUserId
string<uuid>
required

Usuário que abriu o chamado

​
assignedToUserId
string<uuid> | null
required

Usuário atualmente responsável pelo atendimento

​
categoryId
string<uuid> | null
required

Categoria do chamado

​
relatedOrderId
string<uuid> | null
required

Pedido relacionado, quando aplicável

​
relatedTripReviewId
string<uuid> | null
required

Avaliação relacionada, quando o chamado nasce do botão de contato na revisão

​
relatedSalesTicketId
string<uuid> | null
required

Passagem relacionada em Ticket, quando aplicável

​
relatedTripId
string<uuid> | null
required

Viagem relacionada, quando aplicável

​
code
string
required

Código legível único do chamado

​
scopeType
enum<string>
required

Escopo principal do chamado

Available options:
CUSTOMER,
COMPANY,
COOPERATIVE,
BACKOFFICE
​
priority
enum<string>
required

Prioridade operacional

Available options:
LOW,
MEDIUM,
HIGH,
URGENT
​
status
enum<string>
required

Status atual do chamado

Available options:
OPEN,
WAITING_CUSTOMER,
WAITING_SUPPORT,
RESOLVED,
CLOSED,
CANCELED
​
subject
string
required

Assunto curto do chamado

​
description
string
required

Descrição inicial do problema

​
resolvedAt
string<date-time> | null
required

Data de resolução

​
closedAt
string<date-time> | null
required

Data de fechamento

​
createdAt
string<date-time>
required

Data de criação

​
updatedAt
string<date-time>
required

Data da última atualização

​
deletedAt
string<date-time> | null
required

Data de remoção lógica