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POST
/
api
/
v1
/
ops
/
support-cases
/
{supportCaseId}
/
resolve
Resolve Support Case
curl --request POST \
  --url https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/resolve \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "resolutionNote": "<string>"
}
'
{
  "supportCaseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "organizationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "companyId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "cooperativeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "openedByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignedToUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "categoryId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedOrderId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedTripReviewId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedSalesTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "relatedTripId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "code": "<string>",
  "subject": "<string>",
  "description": "<string>",
  "resolvedAt": "2023-11-07T05:31:56Z",
  "closedAt": "2023-11-07T05:31:56Z",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "deletedAt": "2023-11-07T05:31:56Z"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
supportCaseId
string<uuid>
required

Support case identifier

Example:

"0195e7a1-8b5c-7d3e-9f4a-2c6b8d0e1f3a"

Query Parameters

​
fields
string

Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.

Body

application/json

Resolve support case payload

​
resolutionNote
string | null
required

Resolution note

Response

OK

Chamado de suporte aberto por passageiro, empresa, cooperativa ou BKO

​
supportCaseId
string<uuid>
required

Identificador único

​
customerId
string<uuid> | null
required

Cliente/passageiro relacionado, quando aplicável

​
organizationId
string<uuid> | null
required

Organização relacionada ao chamado

​
companyId
string<uuid> | null
required

Empresa relacionada ao chamado

​
cooperativeId
string<uuid> | null
required

Cooperativa relacionada ao chamado

​
openedByUserId
string<uuid>
required

Usuário que abriu o chamado

​
assignedToUserId
string<uuid> | null
required

Usuário atualmente responsável pelo atendimento

​
categoryId
string<uuid> | null
required

Categoria do chamado

​
relatedOrderId
string<uuid> | null
required

Pedido relacionado, quando aplicável

​
relatedTripReviewId
string<uuid> | null
required

Avaliação relacionada, quando o chamado nasce do botão de contato na revisão

​
relatedSalesTicketId
string<uuid> | null
required

Passagem relacionada em Ticket, quando aplicável

​
relatedTripId
string<uuid> | null
required

Viagem relacionada, quando aplicável

​
code
string
required

Código legível único do chamado

​
scopeType
enum<string>
required

Escopo principal do chamado

Available options:
CUSTOMER,
COMPANY,
COOPERATIVE,
BACKOFFICE
​
priority
enum<string>
required

Prioridade operacional

Available options:
LOW,
MEDIUM,
HIGH,
URGENT
​
status
enum<string>
required

Status atual do chamado

Available options:
OPEN,
WAITING_CUSTOMER,
WAITING_SUPPORT,
RESOLVED,
CLOSED,
CANCELED
​
subject
string
required

Assunto curto do chamado

​
description
string
required

Descrição inicial do problema

​
resolvedAt
string<date-time> | null
required

Data de resolução

​
closedAt
string<date-time> | null
required

Data de fechamento

​
createdAt
string<date-time>
required

Data de criação

​
updatedAt
string<date-time>
required

Data da última atualização

​
deletedAt
string<date-time> | null
required

Data de remoção lógica