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POST
Resolve Support Case

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

supportCaseId
string<uuid>
required

Support case identifier

Example:

"0197f150-40d6-7c1a-bdf2-c5884e07d401"

Query Parameters

fields
string

Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.

Body

application/json
resolutionNote
string | null
required

Resolution note

Maximum string length: 10000
Example:

null

Response

OK

Support case

supportCaseId
string<uuid>
required

Support case identifier

Example:

"0197f150-40d6-7c1a-bdf2-c5884e07d401"

openedByUserId
string<uuid>
required

Opening user identifier

Example:

"0197a7f6-2c4d-74ae-b89b-9d36d9c341f2"

code
string
required

Support case code

Maximum string length: 40
Example:

"SUP-20260710-0001"

scopeType
enum<string>
required

Support case scope

Available options:
CUSTOMER,
COMPANY,
COOPERATIVE,
TRANSPORT_OPERATOR,
BKO
Example:

"CUSTOMER"

priority
enum<string>
required

Support case priority

Available options:
LOW,
MEDIUM,
HIGH,
URGENT
Example:

"MEDIUM"

subject
string
required

Support case subject

Maximum string length: 160
Example:

"Problema na viagem"

description
string
required

Initial description

Maximum string length: 5000
Example:

"Preciso de ajuda com minha viagem."

status
enum<string>
required

Support case status

Available options:
OPEN,
WAITING_CUSTOMER,
WAITING_SUPPORT,
RESOLVED,
CLOSED,
CANCELED
Example:

"OPEN"

createdAt
string<date-time>
required

Created at

Example:

"2026-07-10T12:00:00.000Z"

updatedAt
string<date-time>
required

Updated at

Example:

"2026-07-10T12:00:00.000Z"

customerId
string<uuid> | null

Customer identifier

Example:

null

organizationId
string<uuid> | null

Organization identifier

Example:

null

companyId
string<uuid> | null

Company identifier

Example:

null

cooperativeId
string<uuid> | null

Cooperative identifier

Example:

null

transportOperatorId
string<uuid> | null

Transport operator identifier

Example:

null

assignedToUserId
string<uuid> | null

Assigned user identifier

Example:

null

categoryId
string<uuid> | null

Category identifier

Example:

null

Related order identifier

Example:

null

Related trip review identifier

Example:

null

Related ticket identifier

Example:

null

Related trip identifier

Example:

null

resolvedAt
string<date-time> | null

Resolved at

Example:

null

closedAt
string<date-time> | null

Closed at

Example:

null

deletedAt
string<date-time> | null

Deleted at

Example:

null