curl --request POST \
--url https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"toUserId": null,
"toQueue": "customer-support",
"reason": null
}
'import requests
url = "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments"
payload = {
"toUserId": None,
"toQueue": "customer-support",
"reason": None
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({toUserId: null, toQueue: 'customer-support', reason: null})
};
fetch('https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'toUserId' => null,
'toQueue' => 'customer-support',
'reason' => null
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments"
payload := strings.NewReader("{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}"
response = http.request(request)
puts response.read_body{
"supportCaseAssignmentId": "0197f154-420b-7840-912d-dff926b3e3b6",
"supportCaseId": "0197f150-40d6-7c1a-bdf2-c5884e07d401",
"assignedByUserId": "0197a805-0910-7eb2-bae7-90a13df2a9b2",
"assignedAt": "2026-07-10T12:00:00.000Z",
"createdAt": "2026-07-10T12:00:00.000Z",
"fromUserId": null,
"toUserId": null,
"fromQueue": null,
"toQueue": "customer-support",
"reason": null
}{
"errors": [
{
"message": "required",
"path": "name"
}
],
"message": "Bad Request Error",
"statusCode": 400
}{
"message": "Missing or invalid access token",
"statusCode": 401
}{
"message": "Insufficient permissions",
"statusCode": 403
}{
"message": "Internal Server Error",
"statusCode": 500
}Assign Support Case
Assigns a support case.
curl --request POST \
--url https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"toUserId": null,
"toQueue": "customer-support",
"reason": null
}
'import requests
url = "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments"
payload = {
"toUserId": None,
"toQueue": "customer-support",
"reason": None
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({toUserId: null, toQueue: 'customer-support', reason: null})
};
fetch('https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'toUserId' => null,
'toQueue' => 'customer-support',
'reason' => null
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments"
payload := strings.NewReader("{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}"
response = http.request(request)
puts response.read_body{
"supportCaseAssignmentId": "0197f154-420b-7840-912d-dff926b3e3b6",
"supportCaseId": "0197f150-40d6-7c1a-bdf2-c5884e07d401",
"assignedByUserId": "0197a805-0910-7eb2-bae7-90a13df2a9b2",
"assignedAt": "2026-07-10T12:00:00.000Z",
"createdAt": "2026-07-10T12:00:00.000Z",
"fromUserId": null,
"toUserId": null,
"fromQueue": null,
"toQueue": "customer-support",
"reason": null
}{
"errors": [
{
"message": "required",
"path": "name"
}
],
"message": "Bad Request Error",
"statusCode": 400
}{
"message": "Missing or invalid access token",
"statusCode": 401
}{
"message": "Insufficient permissions",
"statusCode": 403
}{
"message": "Internal Server Error",
"statusCode": 500
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
Support case identifier
"0197f150-40d6-7c1a-bdf2-c5884e07d401"
Query Parameters
Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.
Body
Response
Created
Support case assignment
Support case assignment identifier
"0197f154-420b-7840-912d-dff926b3e3b6"
Support case identifier
"0197f150-40d6-7c1a-bdf2-c5884e07d401"
Assigning user identifier
"0197a805-0910-7eb2-bae7-90a13df2a9b2"
Assigned at
"2026-07-10T12:00:00.000Z"
Created at
"2026-07-10T12:00:00.000Z"
Previous user identifier
null
New user identifier
null
Previous queue
120null
New queue
120"customer-support"
Assignment reason
1000null