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POST
/
api
/
v1
/
ops
/
support-cases
/
{supportCaseId}
/
assignments
Assign Support Case
curl --request POST \
  --url https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "toUserId": null,
  "toQueue": "customer-support",
  "reason": null
}
'
import requests

url = "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments"

payload = {
"toUserId": None,
"toQueue": "customer-support",
"reason": None
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({toUserId: null, toQueue: 'customer-support', reason: null})
};

fetch('https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'toUserId' => null,
'toQueue' => 'customer-support',
'reason' => null
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"strings"
"net/http"
"io"
)

func main() {

url := "https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments"

payload := strings.NewReader("{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}")

req, _ := http.NewRequest("POST", url, payload)

req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}")
.asString();
require 'uri'
require 'net/http'

url = URI("https://api.example.com/api/v1/ops/support-cases/{supportCaseId}/assignments")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"toUserId\": null,\n \"toQueue\": \"customer-support\",\n \"reason\": null\n}"

response = http.request(request)
puts response.read_body
{
  "supportCaseAssignmentId": "0197f154-420b-7840-912d-dff926b3e3b6",
  "supportCaseId": "0197f150-40d6-7c1a-bdf2-c5884e07d401",
  "assignedByUserId": "0197a805-0910-7eb2-bae7-90a13df2a9b2",
  "assignedAt": "2026-07-10T12:00:00.000Z",
  "createdAt": "2026-07-10T12:00:00.000Z",
  "fromUserId": null,
  "toUserId": null,
  "fromQueue": null,
  "toQueue": "customer-support",
  "reason": null
}
{
"errors": [
{
"message": "required",
"path": "name"
}
],
"message": "Bad Request Error",
"statusCode": 400
}
{
"message": "Missing or invalid access token",
"statusCode": 401
}
{
"message": "Insufficient permissions",
"statusCode": 403
}
{
"message": "Internal Server Error",
"statusCode": 500
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

supportCaseId
string<uuid>
required

Support case identifier

Example:

"0197f150-40d6-7c1a-bdf2-c5884e07d401"

Query Parameters

fields
string

Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.

Body

application/json
toUserId
string<uuid> | null

New assigned user identifier

Example:

null

toQueue
string | null

New queue

Maximum string length: 120
Example:

"customer-support"

reason
string | null

Assignment reason

Maximum string length: 1000
Example:

null

Response

Created

Support case assignment

supportCaseAssignmentId
string<uuid>
required

Support case assignment identifier

Example:

"0197f154-420b-7840-912d-dff926b3e3b6"

supportCaseId
string<uuid>
required

Support case identifier

Example:

"0197f150-40d6-7c1a-bdf2-c5884e07d401"

assignedByUserId
string<uuid>
required

Assigning user identifier

Example:

"0197a805-0910-7eb2-bae7-90a13df2a9b2"

assignedAt
string<date-time>
required

Assigned at

Example:

"2026-07-10T12:00:00.000Z"

createdAt
string<date-time>
required

Created at

Example:

"2026-07-10T12:00:00.000Z"

fromUserId
string<uuid> | null

Previous user identifier

Example:

null

toUserId
string<uuid> | null

New user identifier

Example:

null

fromQueue
string | null

Previous queue

Maximum string length: 120
Example:

null

toQueue
string | null

New queue

Maximum string length: 120
Example:

"customer-support"

reason
string | null

Assignment reason

Maximum string length: 1000
Example:

null