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POST
Create Support Case Message

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

supportCaseId
string<uuid>
required

Support case identifier

Example:

"0197f150-40d6-7c1a-bdf2-c5884e07d401"

Query Parameters

fields
string

Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.

Body

application/json
visibility
enum<string>
required

Support case message visibility

Available options:
PUBLIC,
INTERNAL
Example:

"PUBLIC"

body
string
required

Message body

Maximum string length: 10000
Example:

"Analisamos o seu caso."

Response

Created

Support case message

supportCaseMessageId
string<uuid>
required

Support case message identifier

Example:

"0197f152-58dd-70c7-a69d-35ecda7ff28f"

supportCaseId
string<uuid>
required

Support case identifier

Example:

"0197f150-40d6-7c1a-bdf2-c5884e07d401"

senderType
enum<string>
required

Support case message sender type

Available options:
CUSTOMER,
OPERATIONS,
BKO,
SYSTEM
Example:

"CUSTOMER"

visibility
enum<string>
required

Support case message visibility

Available options:
PUBLIC,
INTERNAL
Example:

"PUBLIC"

body
string
required

Message body

Maximum string length: 10000
Example:

"Ainda preciso de ajuda."

createdAt
string<date-time>
required

Created at

Example:

"2026-07-10T12:00:00.000Z"

updatedAt
string<date-time>
required

Updated at

Example:

"2026-07-10T12:00:00.000Z"

senderUserId
string<uuid> | null

Sender user identifier

Example:

null

readAt
string<date-time> | null

Read at

Example:

null

deletedAt
string<date-time> | null

Deleted at

Example:

null