Create Support Case
Creates a support case.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Query Parameters
Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. id,name,user.email,trips.route.id). Unknown fields are silently dropped.
Body
Initial description
5000"Preciso de ajuda com minha viagem."
Support case priority
LOW, MEDIUM, HIGH, URGENT "MEDIUM"
Support case subject
160"Problema na viagem"
Category identifier
null
Customer identifier
null
Related order identifier
null
Related ticket identifier
null
Related trip identifier
null
Related trip review identifier
null
Response
Created
Support case
Support case identifier
"0197f150-40d6-7c1a-bdf2-c5884e07d401"
Opening user identifier
"0197a7f6-2c4d-74ae-b89b-9d36d9c341f2"
Support case code
40"SUP-20260710-0001"
Support case scope
CUSTOMER, COMPANY, COOPERATIVE, TRANSPORT_OPERATOR, BKO "CUSTOMER"
Support case priority
LOW, MEDIUM, HIGH, URGENT "MEDIUM"
Support case subject
160"Problema na viagem"
Initial description
5000"Preciso de ajuda com minha viagem."
Support case status
OPEN, WAITING_CUSTOMER, WAITING_SUPPORT, RESOLVED, CLOSED, CANCELED "OPEN"
Created at
"2026-07-10T12:00:00.000Z"
Updated at
"2026-07-10T12:00:00.000Z"
Customer identifier
null
Organization identifier
null
Company identifier
null
Cooperative identifier
null
Transport operator identifier
null
Assigned user identifier
null
Category identifier
null
Related order identifier
null
Related trip review identifier
null
Related ticket identifier
null
Related trip identifier
null
Resolved at
null
Closed at
null
Deleted at
null