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POST
/
api
/
v1
/
customer
/
support-cases
/
{supportCaseId}
/
messages
Create Support Case Message
curl --request POST \
  --url https://api.example.com/api/v1/customer/support-cases/{supportCaseId}/messages \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "Ainda preciso de ajuda.",
  "attachments": [
    {
      "storageKey": "support/0197f150/evidence.png",
      "fileName": "evidence.png",
      "contentType": "image/png"
    }
  ]
}
'
{
  "supportCaseMessageId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "supportCaseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "senderUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "body": "<string>",
  "readAt": "2023-11-07T05:31:56Z",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "deletedAt": "2023-11-07T05:31:56Z"
}

Path Parameters

​
supportCaseId
string<uuid>
required

Support case identifier.

Query Parameters

​
fields
string

Comma-separated list of fields to include in the response. Supports dot notation.

Body

application/json

Support case message payload.

​
body
string
required

Message body.

Example:

"Ainda preciso de ajuda."

​
attachments
object[]

Message attachments.

Response

Created

Mensagem enviada dentro de um chamado de suporte

​
supportCaseMessageId
string<uuid>
required

Identificador único

​
supportCaseId
string<uuid>
required

Referência ao chamado

​
senderUserId
string<uuid> | null
required

Usuário remetente, quando a mensagem vem de uma conta autenticada

​
senderType
enum<string>
required

Tipo do remetente

Available options:
CUSTOMER,
OPERATIONS,
BACKOFFICE,
SYSTEM
​
visibility
enum<string>
required

Visibilidade da mensagem

Available options:
PUBLIC,
INTERNAL
​
body
string
required

Conteúdo textual da mensagem

​
readAt
string<date-time> | null
required

Data de leitura pelo destinatário principal, quando aplicável

​
createdAt
string<date-time>
required

Data de criação

​
updatedAt
string<date-time>
required

Data da última atualização

​
deletedAt
string<date-time> | null
required

Data de remoção lógica