Create Support Case - Documentação DEVMOB

curl --request POST \ --url https://api.example.com/api/v1/customer/support-cases \ --header 'Content-Type: application/json' \ --data ' { "subject": "Problema na viagem", "description": "Preciso de ajuda com minha viagem.", "categoryId": "0197f151-0664-7b11-8a9c-a93acaf1ee22", "relatedOrderId": "0197a813-0fb9-7d42-9c81-50c0f6d9ae5a", "relatedTripReviewId": "0197a815-0fcf-704b-b703-f460b25515d4", "relatedSalesTicketId": "0197a813-a9a6-7752-8173-d40a2a2d0ef0", "relatedTripId": "0197a80f-2d8f-7710-b243-b67fb477a1c0" } '

{ "supportCaseId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "customerId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "organizationId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "companyId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "cooperativeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "openedByUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "assignedToUserId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "categoryId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedOrderId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedTripReviewId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedSalesTicketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "relatedTripId": "3c90c3cc-0d44-4b50-8888-8dd25736052a", "code": "<string>", "subject": "<string>", "description": "<string>", "resolvedAt": "2023-11-07T05:31:56Z", "closedAt": "2023-11-07T05:31:56Z", "createdAt": "2023-11-07T05:31:56Z", "updatedAt": "2023-11-07T05:31:56Z", "deletedAt": "2023-11-07T05:31:56Z" }

Query Parameters

fields

string

Comma-separated list of fields to include in the response. Supports dot notation.

Body

application/json

Support case payload.

subject

string

required

Subject.

Example:

"Problema na viagem"

description

string

required

Initial description.

Example:

"Preciso de ajuda com minha viagem."

categoryId

string<uuid> | null

Support category identifier.

Example:

"0197f151-0664-7b11-8a9c-a93acaf1ee22"

Related order identifier.

Example:

"0197a813-0fb9-7d42-9c81-50c0f6d9ae5a"

Related trip review identifier.

Example:

"0197a815-0fcf-704b-b703-f460b25515d4"

Related ticket identifier.

Example:

"0197a813-a9a6-7752-8173-d40a2a2d0ef0"

Related trip identifier.

Example:

"0197a80f-2d8f-7710-b243-b67fb477a1c0"

Response

Created

Chamado de suporte aberto por passageiro, empresa, cooperativa ou BKO

supportCaseId

string<uuid>

required

Identificador único

customerId

string<uuid> | null

required

Cliente/passageiro relacionado, quando aplicável

organizationId

string<uuid> | null

required

Organização relacionada ao chamado

companyId

string<uuid> | null

required

Empresa relacionada ao chamado

cooperativeId

string<uuid> | null

required

Cooperativa relacionada ao chamado

openedByUserId

string<uuid>

required

Usuário que abriu o chamado

assignedToUserId

string<uuid> | null

required

Usuário atualmente responsável pelo atendimento

categoryId

string<uuid> | null

required

Categoria do chamado

Pedido relacionado, quando aplicável

Avaliação relacionada, quando o chamado nasce do botão de contato na revisão

Passagem relacionada em Ticket, quando aplicável

Viagem relacionada, quando aplicável

code

string

required

Código legível único do chamado

scopeType

enum<string>

required

Escopo principal do chamado

Available options:

CUSTOMER,

COMPANY,

COOPERATIVE,

BACKOFFICE

priority

enum<string>

required

Prioridade operacional

Available options:

LOW,

MEDIUM,

HIGH,

URGENT

status

enum<string>

required

Status atual do chamado

Available options:

OPEN,

WAITING_CUSTOMER,

WAITING_SUPPORT,

RESOLVED,

CLOSED,

CANCELED

subject

string

required

Assunto curto do chamado

description

string

required

Descrição inicial do problema

resolvedAt

string<date-time> | null

required

Data de resolução

closedAt

string<date-time> | null

required

Data de fechamento

createdAt

string<date-time>

required

Data de criação

updatedAt

string<date-time>

required

Data da última atualização

deletedAt

string<date-time> | null

required

Data de remoção lógica