> ## Documentation Index > Fetch the complete documentation index at: https://docs.devmob.app.br/llms.txt > Use this file to discover all available pages before exploring further. # Get Support Case > Returns a support case. ## OpenAPI ````yaml /api-reference/ops/openapi.json get /api/v1/ops/support-cases/{supportCaseId} openapi: 3.0.0 info: title: DEVMOB OPS API description: DEVMOB API version: '1.0' contact: {} servers: [] security: [] tags: - name: Auth description: Authentication and token lifecycle - name: Bank Account description: Bank accounts - name: Benefit description: Benefit categories and usage history - name: Benefit Program description: Fare benefit programs - name: Benefit Request description: Fare benefit requests and documents - name: Credit Grant description: Company granted credits - name: Driver description: Company drivers - name: Employee description: Company employees - name: Employee Session description: Employee sessions - name: Export description: Export resources - name: Export Job description: Immediate export jobs - name: Export Schedule description: Scheduled exports - name: Invite description: Member invitations - name: Notification description: OPS inbox notifications - name: Offering description: Trip offerings and seat maps - name: Order description: Orders - name: Organization description: Organization profile - name: Organization Address description: Organization address - name: OTP description: One-time password flows - name: Payment description: Payments - name: Permission description: Permissions - name: Point description: Point lookup - name: Profile description: Authenticated OPS profile - name: Promotion description: Promotions - name: Promotion Rule description: Promotion rules - name: Receivable description: Receivables - name: Report description: Operational reports - name: Role description: Roles - name: Route description: Routes - name: Route Approval description: Route approvals - name: Routing description: Routing helpers - name: Storage description: Storage uploads - name: Support description: Support cases - name: Transfer description: Transfers - name: Trip description: Trips - name: Trip Event description: Trip operational events - name: Trip Schedule description: Recurring trip schedules - name: Trip Tracking description: Trip GPS tracking - name: Vehicle description: Vehicles and seats paths: /api/v1/ops/support-cases/{supportCaseId}: get: tags: - Support summary: Get Support Case description: Returns a support case. operationId: getOpsSupportCase parameters: - name: supportCaseId required: true in: path schema: type: string format: uuid description: Support case identifier example: 0195e7a1-8b5c-7d3e-9f4a-2c6b8d0e1f3a - name: fields required: false in: query description: >- Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. `id,name,user.email,trips.route.id`). Unknown fields are silently dropped. schema: type: string responses: '200': description: OK content: application/json: schema: $ref: '#/components/schemas/SupportCase' '400': content: application/json: example: errors: - message: required path: name message: Bad Request Error statusCode: 400 schema: properties: message: type: string statusCode: enum: - 400 type: number errors: items: properties: message: type: string path: type: string required: - message - path type: object type: array required: - message - statusCode type: object description: Bad Request Error '401': content: application/json: example: message: Missing or invalid access token statusCode: 401 schema: properties: message: type: string statusCode: enum: - 401 type: number required: - message - statusCode type: object description: Unauthorized '403': content: application/json: example: message: Insufficient permissions statusCode: 403 schema: properties: message: type: string statusCode: enum: - 403 type: number required: - message - statusCode type: object description: Forbidden '404': description: Not Found content: application/json: schema: type: object properties: message: type: string statusCode: type: number enum: - 404 required: - message - statusCode example: message: Resource not found statusCode: 404 '500': content: application/json: example: message: Internal Server Error statusCode: 500 schema: properties: message: type: string statusCode: enum: - 500 type: number required: - message - statusCode type: object description: Internal Server Error security: - bearer: [] - bearer: [] components: schemas: SupportCase: type: object properties: supportCaseId: type: string format: uuid description: Identificador único customerId: type: string format: uuid nullable: true description: Cliente/passageiro relacionado, quando aplicável organizationId: type: string format: uuid nullable: true description: Organização relacionada ao chamado companyId: type: string format: uuid nullable: true description: Empresa relacionada ao chamado cooperativeId: type: string format: uuid nullable: true description: Cooperativa relacionada ao chamado openedByUserId: type: string format: uuid description: Usuário que abriu o chamado assignedToUserId: type: string format: uuid nullable: true description: Usuário atualmente responsável pelo atendimento categoryId: type: string format: uuid nullable: true description: Categoria do chamado relatedOrderId: type: string format: uuid nullable: true description: Pedido relacionado, quando aplicável relatedTripReviewId: type: string format: uuid nullable: true description: >- Avaliação relacionada, quando o chamado nasce do botão de contato na revisão relatedSalesTicketId: type: string format: uuid nullable: true description: >- Passagem relacionada em [Ticket](/data-modelling/sales/ticket), quando aplicável relatedTripId: type: string format: uuid nullable: true description: Viagem relacionada, quando aplicável code: type: string description: Código legível único do chamado scopeType: type: string enum: - CUSTOMER - COMPANY - COOPERATIVE - BACKOFFICE description: Escopo principal do chamado priority: type: string enum: - LOW - MEDIUM - HIGH - URGENT description: Prioridade operacional status: type: string enum: - OPEN - WAITING_CUSTOMER - WAITING_SUPPORT - RESOLVED - CLOSED - CANCELED description: Status atual do chamado subject: type: string description: Assunto curto do chamado description: type: string description: Descrição inicial do problema resolvedAt: type: string format: date-time nullable: true description: Data de resolução closedAt: type: string format: date-time nullable: true description: Data de fechamento createdAt: type: string format: date-time description: Data de criação updatedAt: type: string format: date-time description: Data da última atualização deletedAt: type: string format: date-time nullable: true description: Data de remoção lógica required: - supportCaseId - customerId - organizationId - companyId - cooperativeId - openedByUserId - assignedToUserId - categoryId - relatedOrderId - relatedTripReviewId - relatedSalesTicketId - relatedTripId - code - scopeType - priority - status - subject - description - resolvedAt - closedAt - createdAt - updatedAt - deletedAt description: Chamado de suporte aberto por passageiro, empresa, cooperativa ou BKO securitySchemes: bearer: scheme: bearer bearerFormat: JWT type: http ````