> ## Documentation Index > Fetch the complete documentation index at: https://docs.devmob.app.br/llms.txt > Use this file to discover all available pages before exploring further. # Create Support Case > Creates a support case. ## OpenAPI ````yaml /api-reference/ops/openapi.json post /api/v1/ops/support-cases openapi: 3.0.0 info: title: OABUS OPS API description: OABUS API version: '1.0' contact: {} servers: [] security: [] tags: [] paths: /api/v1/ops/support-cases: post: tags: - Support Case summary: Create Support Case description: Creates a support case. operationId: createSupportCase parameters: - name: fields required: false in: query description: >- Comma-separated list of fields to include in the response. Supports dot notation for nested projection (e.g. `id,name,user.email,trips.route.id`). Unknown fields are silently dropped. schema: type: string requestBody: $ref: '#/components/requestBodies/CreateSupportCaseRequestBody2' responses: '201': $ref: '#/components/responses/CreateSupportCase201Response2' '400': $ref: '#/components/responses/CreateSupportCase400Response2' '401': $ref: '#/components/responses/CreateSupportCase401Response2' '403': $ref: '#/components/responses/CreateSupportCase403Response' '500': $ref: '#/components/responses/CreateSupportCase500Response2' security: - bearer: [] - bearer: [] components: requestBodies: CreateSupportCaseRequestBody2: required: true content: application/json: schema: type: object properties: categoryId: description: Category identifier example: null nullable: true type: string format: uuid customerId: description: Customer identifier example: null nullable: true type: string format: uuid description: type: string maxLength: 5000 description: Initial description example: Preciso de ajuda com minha viagem. priority: type: string enum: - LOW - MEDIUM - HIGH - URGENT description: Support case priority example: MEDIUM relatedOrderId: description: Related order identifier example: null nullable: true type: string format: uuid relatedSalesTicketId: description: Related ticket identifier example: null nullable: true type: string format: uuid relatedTripId: description: Related trip identifier example: null nullable: true type: string format: uuid relatedTripReviewId: description: Related trip review identifier example: null nullable: true type: string format: uuid subject: type: string maxLength: 160 description: Support case subject example: Problema na viagem required: - description - priority - subject responses: CreateSupportCase201Response2: content: application/json: schema: type: object properties: supportCaseId: type: string format: uuid description: Support case identifier example: 0197f150-40d6-7c1a-bdf2-c5884e07d401 customerId: description: Customer identifier example: null nullable: true type: string format: uuid organizationId: description: Organization identifier example: null nullable: true type: string format: uuid companyId: description: Company identifier example: null nullable: true type: string format: uuid cooperativeId: description: Cooperative identifier example: null nullable: true type: string format: uuid transportOperatorId: description: Transport operator identifier example: null nullable: true type: string format: uuid openedByUserId: type: string format: uuid description: Opening user identifier example: 0197a7f6-2c4d-74ae-b89b-9d36d9c341f2 assignedToUserId: description: Assigned user identifier example: null nullable: true type: string format: uuid categoryId: description: Category identifier example: null nullable: true type: string format: uuid relatedOrderId: description: Related order identifier example: null nullable: true type: string format: uuid relatedTripReviewId: description: Related trip review identifier example: null nullable: true type: string format: uuid relatedSalesTicketId: description: Related ticket identifier example: null nullable: true type: string format: uuid relatedTripId: description: Related trip identifier example: null nullable: true type: string format: uuid code: type: string maxLength: 40 description: Support case code example: SUP-20260710-0001 scopeType: type: string enum: - CUSTOMER - COMPANY - COOPERATIVE - TRANSPORT_OPERATOR - BKO description: Support case scope example: CUSTOMER priority: type: string enum: - LOW - MEDIUM - HIGH - URGENT description: Support case priority example: MEDIUM subject: type: string maxLength: 160 description: Support case subject example: Problema na viagem description: type: string maxLength: 5000 description: Initial description example: Preciso de ajuda com minha viagem. status: type: string enum: - OPEN - WAITING_CUSTOMER - WAITING_SUPPORT - RESOLVED - CLOSED - CANCELED description: Support case status example: OPEN resolvedAt: description: Resolved at example: null nullable: true type: string format: date-time closedAt: description: Closed at example: null nullable: true type: string format: date-time createdAt: type: string format: date-time description: Created at example: '2026-07-10T12:00:00.000Z' updatedAt: type: string format: date-time description: Updated at example: '2026-07-10T12:00:00.000Z' deletedAt: description: Deleted at example: null nullable: true type: string format: date-time required: - supportCaseId - openedByUserId - code - scopeType - priority - subject - description - status - createdAt - updatedAt additionalProperties: false description: Support case description: Created CreateSupportCase400Response2: content: application/json: example: errors: - message: required path: name message: Bad Request Error statusCode: 400 schema: properties: message: type: string statusCode: enum: - 400 type: number errors: items: properties: message: type: string path: type: string required: - message - path type: object type: array required: - message - statusCode type: object description: Bad Request Error CreateSupportCase401Response2: content: application/json: example: message: Missing or invalid access token statusCode: 401 schema: properties: message: type: string statusCode: enum: - 401 type: number required: - message - statusCode type: object description: Unauthorized CreateSupportCase403Response: content: application/json: example: message: Insufficient permissions statusCode: 403 schema: properties: message: type: string statusCode: enum: - 403 type: number required: - message - statusCode type: object description: Forbidden CreateSupportCase500Response2: content: application/json: example: message: Internal Server Error statusCode: 500 schema: properties: message: type: string statusCode: enum: - 500 type: number required: - message - statusCode type: object description: Internal Server Error securitySchemes: bearer: scheme: bearer bearerFormat: JWT type: http ````