> ## Documentation Index
> Fetch the complete documentation index at: https://docs.devmob.app.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Support Case Message

> Creates a support case message.



## OpenAPI

````yaml /api-reference/ops/openapi.json post /api/v1/ops/support-cases/{supportCaseId}/messages
openapi: 3.0.0
info:
  title: OABUS OPS API
  description: OABUS API
  version: '1.0'
  contact: {}
servers: []
security: []
tags: []
paths:
  /api/v1/ops/support-cases/{supportCaseId}/messages:
    post:
      tags:
        - Support Case
      summary: Create Support Case Message
      description: Creates a support case message.
      operationId: createSupportCaseMessage
      parameters:
        - name: supportCaseId
          required: true
          in: path
          schema:
            type: string
            format: uuid
            description: Support case identifier
            example: 0197f150-40d6-7c1a-bdf2-c5884e07d401
        - name: fields
          required: false
          in: query
          description: >-
            Comma-separated list of fields to include in the response. Supports
            dot notation for nested projection (e.g.
            `id,name,user.email,trips.route.id`). Unknown fields are silently
            dropped.
          schema:
            type: string
      requestBody:
        $ref: '#/components/requestBodies/CreateSupportCaseMessageRequestBody2'
      responses:
        '201':
          $ref: '#/components/responses/CreateSupportCaseMessage201Response2'
        '400':
          $ref: '#/components/responses/CreateSupportCaseMessage400Response2'
        '401':
          $ref: '#/components/responses/CreateSupportCaseMessage401Response2'
        '403':
          $ref: '#/components/responses/CreateSupportCaseMessage403Response'
        '500':
          $ref: '#/components/responses/CreateSupportCaseMessage500Response2'
      security:
        - bearer: []
        - bearer: []
components:
  requestBodies:
    CreateSupportCaseMessageRequestBody2:
      required: true
      content:
        application/json:
          schema:
            type: object
            properties:
              visibility:
                type: string
                enum:
                  - PUBLIC
                  - INTERNAL
                description: Support case message visibility
                example: PUBLIC
              body:
                type: string
                maxLength: 10000
                description: Message body
                example: Analisamos o seu caso.
            required:
              - visibility
              - body
  responses:
    CreateSupportCaseMessage201Response2:
      content:
        application/json:
          schema:
            type: object
            properties:
              supportCaseMessageId:
                type: string
                format: uuid
                description: Support case message identifier
                example: 0197f152-58dd-70c7-a69d-35ecda7ff28f
              supportCaseId:
                type: string
                format: uuid
                description: Support case identifier
                example: 0197f150-40d6-7c1a-bdf2-c5884e07d401
              senderUserId:
                description: Sender user identifier
                example: null
                nullable: true
                type: string
                format: uuid
              senderType:
                type: string
                enum:
                  - CUSTOMER
                  - OPERATIONS
                  - BKO
                  - SYSTEM
                description: Support case message sender type
                example: CUSTOMER
              visibility:
                type: string
                enum:
                  - PUBLIC
                  - INTERNAL
                description: Support case message visibility
                example: PUBLIC
              body:
                type: string
                maxLength: 10000
                description: Message body
                example: Ainda preciso de ajuda.
              readAt:
                description: Read at
                example: null
                nullable: true
                type: string
                format: date-time
              createdAt:
                type: string
                format: date-time
                description: Created at
                example: '2026-07-10T12:00:00.000Z'
              updatedAt:
                type: string
                format: date-time
                description: Updated at
                example: '2026-07-10T12:00:00.000Z'
              deletedAt:
                description: Deleted at
                example: null
                nullable: true
                type: string
                format: date-time
            required:
              - supportCaseMessageId
              - supportCaseId
              - senderType
              - visibility
              - body
              - createdAt
              - updatedAt
            additionalProperties: false
            description: Support case message
      description: Created
    CreateSupportCaseMessage400Response2:
      content:
        application/json:
          example:
            errors:
              - message: required
                path: name
            message: Bad Request Error
            statusCode: 400
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 400
                type: number
              errors:
                items:
                  properties:
                    message:
                      type: string
                    path:
                      type: string
                  required:
                    - message
                    - path
                  type: object
                type: array
            required:
              - message
              - statusCode
            type: object
      description: Bad Request Error
    CreateSupportCaseMessage401Response2:
      content:
        application/json:
          example:
            message: Missing or invalid access token
            statusCode: 401
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 401
                type: number
            required:
              - message
              - statusCode
            type: object
      description: Unauthorized
    CreateSupportCaseMessage403Response:
      content:
        application/json:
          example:
            message: Insufficient permissions
            statusCode: 403
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 403
                type: number
            required:
              - message
              - statusCode
            type: object
      description: Forbidden
    CreateSupportCaseMessage500Response2:
      content:
        application/json:
          example:
            message: Internal Server Error
            statusCode: 500
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 500
                type: number
            required:
              - message
              - statusCode
            type: object
      description: Internal Server Error
  securitySchemes:
    bearer:
      scheme: bearer
      bearerFormat: JWT
      type: http

````