> ## Documentation Index
> Fetch the complete documentation index at: https://docs.devmob.app.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign Support Case

> Assigns a support case.



## OpenAPI

````yaml /api-reference/ops/openapi.json post /api/v1/ops/support-cases/{supportCaseId}/assignments
openapi: 3.0.0
info:
  title: OABUS OPS API
  description: OABUS API
  version: '1.0'
  contact: {}
servers: []
security: []
tags: []
paths:
  /api/v1/ops/support-cases/{supportCaseId}/assignments:
    post:
      tags:
        - Support Case
      summary: Assign Support Case
      description: Assigns a support case.
      operationId: assignSupportCase
      parameters:
        - name: supportCaseId
          required: true
          in: path
          schema:
            type: string
            format: uuid
            description: Support case identifier
            example: 0197f150-40d6-7c1a-bdf2-c5884e07d401
        - name: fields
          required: false
          in: query
          description: >-
            Comma-separated list of fields to include in the response. Supports
            dot notation for nested projection (e.g.
            `id,name,user.email,trips.route.id`). Unknown fields are silently
            dropped.
          schema:
            type: string
      requestBody:
        $ref: '#/components/requestBodies/AssignSupportCaseRequestBody'
      responses:
        '201':
          $ref: '#/components/responses/AssignSupportCase201Response'
        '400':
          $ref: '#/components/responses/AssignSupportCase400Response'
        '401':
          $ref: '#/components/responses/AssignSupportCase401Response'
        '403':
          $ref: '#/components/responses/AssignSupportCase403Response'
        '500':
          $ref: '#/components/responses/AssignSupportCase500Response'
      security:
        - bearer: []
        - bearer: []
components:
  requestBodies:
    AssignSupportCaseRequestBody:
      required: true
      content:
        application/json:
          schema:
            type: object
            properties:
              toUserId:
                description: New assigned user identifier
                example: null
                nullable: true
                type: string
                format: uuid
              toQueue:
                description: New queue
                example: customer-support
                nullable: true
                type: string
                maxLength: 120
              reason:
                description: Assignment reason
                example: null
                nullable: true
                type: string
                maxLength: 1000
  responses:
    AssignSupportCase201Response:
      content:
        application/json:
          schema:
            type: object
            properties:
              supportCaseAssignmentId:
                type: string
                format: uuid
                description: Support case assignment identifier
                example: 0197f154-420b-7840-912d-dff926b3e3b6
              supportCaseId:
                type: string
                format: uuid
                description: Support case identifier
                example: 0197f150-40d6-7c1a-bdf2-c5884e07d401
              fromUserId:
                description: Previous user identifier
                example: null
                nullable: true
                type: string
                format: uuid
              toUserId:
                description: New user identifier
                example: null
                nullable: true
                type: string
                format: uuid
              assignedByUserId:
                type: string
                format: uuid
                description: Assigning user identifier
                example: 0197a805-0910-7eb2-bae7-90a13df2a9b2
              fromQueue:
                description: Previous queue
                example: null
                nullable: true
                type: string
                maxLength: 120
              toQueue:
                description: New queue
                example: customer-support
                nullable: true
                type: string
                maxLength: 120
              reason:
                description: Assignment reason
                example: null
                nullable: true
                type: string
                maxLength: 1000
              assignedAt:
                type: string
                format: date-time
                description: Assigned at
                example: '2026-07-10T12:00:00.000Z'
              createdAt:
                type: string
                format: date-time
                description: Created at
                example: '2026-07-10T12:00:00.000Z'
            required:
              - supportCaseAssignmentId
              - supportCaseId
              - assignedByUserId
              - assignedAt
              - createdAt
            additionalProperties: false
            description: Support case assignment
      description: Created
    AssignSupportCase400Response:
      content:
        application/json:
          example:
            errors:
              - message: required
                path: name
            message: Bad Request Error
            statusCode: 400
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 400
                type: number
              errors:
                items:
                  properties:
                    message:
                      type: string
                    path:
                      type: string
                  required:
                    - message
                    - path
                  type: object
                type: array
            required:
              - message
              - statusCode
            type: object
      description: Bad Request Error
    AssignSupportCase401Response:
      content:
        application/json:
          example:
            message: Missing or invalid access token
            statusCode: 401
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 401
                type: number
            required:
              - message
              - statusCode
            type: object
      description: Unauthorized
    AssignSupportCase403Response:
      content:
        application/json:
          example:
            message: Insufficient permissions
            statusCode: 403
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 403
                type: number
            required:
              - message
              - statusCode
            type: object
      description: Forbidden
    AssignSupportCase500Response:
      content:
        application/json:
          example:
            message: Internal Server Error
            statusCode: 500
          schema:
            properties:
              message:
                type: string
              statusCode:
                enum:
                  - 500
                type: number
            required:
              - message
              - statusCode
            type: object
      description: Internal Server Error
  securitySchemes:
    bearer:
      scheme: bearer
      bearerFormat: JWT
      type: http

````