> ## Documentation Index > Fetch the complete documentation index at: https://docs.devmob.app.br/llms.txt > Use this file to discover all available pages before exploring further. # List Support Cases > Lists support cases. ## OpenAPI ````yaml /api-reference/customer/openapi.json get /api/v1/customer/support-cases openapi: 3.0.0 info: title: DEVMOB Customer API description: DEVMOB API version: '1.0' contact: {} servers: [] security: [] tags: - name: Address description: Customer addresses - name: Auth description: Authentication and token lifecycle - name: Benefit Program description: Fare benefit programs - name: Benefit Request description: Fare benefit requests and documents - name: Checkout description: Checkout creation and retrieval - name: Credit Grant description: Customer credits - name: Invite description: Invitation preview and acceptance - name: Notification description: Customer inbox notifications - name: Offering description: Trip offerings and seat maps - name: Order description: Customer orders - name: OTP description: One-time password flows - name: Payment description: Payments - name: Payment Method description: Saved payment methods - name: Point description: Point lookup - name: Profile description: Authenticated customer profile - name: Promotion description: Promotions - name: Routing description: Routing helpers - name: Session description: Authenticated sessions - name: Storage description: Storage uploads - name: Support description: Support cases - name: Ticket description: Customer tickets - name: Trip description: Customer trip access - name: Trip Review description: Trip reviews paths: /api/v1/customer/support-cases: get: tags: - Support summary: List Support Cases description: Lists support cases. operationId: listCustomerSupportCases parameters: - name: limit in: query required: false schema: type: number default: 10 minimum: 1 maximum: 100 description: Items per page. - name: page in: query required: false schema: type: number default: 1 minimum: 1 description: Page number. - name: status in: query required: false schema: type: string enum: - OPEN - WAITING_CUSTOMER - WAITING_SUPPORT - RESOLVED - CLOSED - CANCELED description: Support case status. - name: priority in: query required: false schema: type: string enum: - LOW - MEDIUM - HIGH - URGENT description: Support case priority. - name: createdAt in: query required: false schema: type: string description: Created date range. - name: sortBy in: query required: false schema: type: string enum: - createdAt - updatedAt - priority default: createdAt description: Field to sort by. - name: sortOrder in: query required: false schema: type: string enum: - asc - desc default: desc description: Sort direction. - name: fields in: query required: false description: >- Comma-separated list of fields to include in the response. Supports dot notation. schema: type: string responses: '200': description: OK content: application/json: schema: type: object properties: data: type: array items: $ref: '#/components/schemas/SupportCase' meta: $ref: '#/components/schemas/PageMeta' required: - data - meta '400': $ref: '#/components/responses/BadRequestError' '401': $ref: '#/components/responses/UnauthorizedError' '500': $ref: '#/components/responses/InternalServerError' components: schemas: SupportCase: type: object properties: supportCaseId: type: string format: uuid description: Identificador único customerId: type: string format: uuid nullable: true description: Cliente/passageiro relacionado, quando aplicável organizationId: type: string format: uuid nullable: true description: Organização relacionada ao chamado companyId: type: string format: uuid nullable: true description: Empresa relacionada ao chamado cooperativeId: type: string format: uuid nullable: true description: Cooperativa relacionada ao chamado openedByUserId: type: string format: uuid description: Usuário que abriu o chamado assignedToUserId: type: string format: uuid nullable: true description: Usuário atualmente responsável pelo atendimento categoryId: type: string format: uuid nullable: true description: Categoria do chamado relatedOrderId: type: string format: uuid nullable: true description: Pedido relacionado, quando aplicável relatedTripReviewId: type: string format: uuid nullable: true description: >- Avaliação relacionada, quando o chamado nasce do botão de contato na revisão relatedSalesTicketId: type: string format: uuid nullable: true description: >- Passagem relacionada em [Ticket](/data-modelling/sales/ticket), quando aplicável relatedTripId: type: string format: uuid nullable: true description: Viagem relacionada, quando aplicável code: type: string description: Código legível único do chamado scopeType: type: string enum: - CUSTOMER - COMPANY - COOPERATIVE - BACKOFFICE description: Escopo principal do chamado priority: type: string enum: - LOW - MEDIUM - HIGH - URGENT description: Prioridade operacional status: type: string enum: - OPEN - WAITING_CUSTOMER - WAITING_SUPPORT - RESOLVED - CLOSED - CANCELED description: Status atual do chamado subject: type: string description: Assunto curto do chamado description: type: string description: Descrição inicial do problema resolvedAt: type: string format: date-time nullable: true description: Data de resolução closedAt: type: string format: date-time nullable: true description: Data de fechamento createdAt: type: string format: date-time description: Data de criação updatedAt: type: string format: date-time description: Data da última atualização deletedAt: type: string format: date-time nullable: true description: Data de remoção lógica required: - supportCaseId - customerId - organizationId - companyId - cooperativeId - openedByUserId - assignedToUserId - categoryId - relatedOrderId - relatedTripReviewId - relatedSalesTicketId - relatedTripId - code - scopeType - priority - status - subject - description - resolvedAt - closedAt - createdAt - updatedAt - deletedAt description: Chamado de suporte aberto por passageiro, empresa, cooperativa ou BKO PageMeta: type: object properties: limit: type: integer description: Items per page. example: 10 page: type: integer description: Current page. example: 1 totalItems: type: integer description: Total items. example: 142 totalPages: type: integer description: Total pages. example: 15 required: - limit - page - totalItems - totalPages description: Page-based pagination metadata. ValidationError: type: object properties: statusCode: type: integer description: HTTP status code. example: 400 message: type: string description: Error message. example: Bad Request Error errors: type: array items: type: object properties: code: type: string description: Validation code. example: invalid_type message: type: string description: Validation message. example: Required path: type: string description: Invalid field path. example: name required: - code - message - path required: - statusCode - message - errors description: Validation error response. ApiError: type: object properties: statusCode: type: integer description: HTTP status code. example: 404 error: type: string description: HTTP error name. example: Not Found message: type: string description: Machine-readable error code. example: resource.not_found required: - statusCode - error - message description: Domain error response. responses: BadRequestError: description: Validation failed. content: application/json: schema: $ref: '#/components/schemas/ValidationError' UnauthorizedError: description: Authentication required. content: application/json: schema: $ref: '#/components/schemas/ApiError' InternalServerError: description: Internal server error. content: application/json: schema: $ref: '#/components/schemas/ApiError' ````